A Little Disappointment in Life

Recently I got a hold of a string of applications from the iTunes Apps store that just plain stink. From my perspective it wouldn't be so bad if they where free, but that's not the case.

A great example of sucking badly is TextGuru. It should be called Text-AntiTech-Counter-intuitive-Piece-of-Crap. First the reviews in the kindness light where miss-informed on the "ease of use factor," and at worst flat-out lies. It did not work as advertised which brings back my argument for trial-ware. It can certainly be done and I have no idea why it's not.

Text-Guru is supposed to allow you to "seamlessly" allow you to connect with your iPhone and move, share and edit basically any file format. Wrong. I still to this day have not been able to get the file transfer to work, despite being a pretty darn good geek, and in existing word documents you lose cut and paste functionality. The only documents that you can actually cut and paste are text files. That blows. They left out that little invaluable tidbit of information. There are a bunch of other clumsy things about the app and I'm not very happy. Why? Because if it happened once, I'd say okay, but it's happened multiple times.

Several other "Apps That Suck?" Ummmmm Chef, Pick & Choose Groceries, ATT Yellow Pages, What's On, Where and a few others but as I write, I'm just getting more upset. It's just too mind bending.

So to keep this from being a full on rant, Apple needs to do something about the process. As I said above, allow for trial-ware for goodness sake. Show little demo's movies, something. Come on this is the tech age. You can make our lives easier.

Jaye

Real Genius

I'm really pleased about the iPhone and iPod Touch 2.1 software update. So far since completing installations on several units, I have to say that none of the iPhones or Touch has crashed (as yet). Right on!

It's also notable that the apps are much snappier (with the exception of Twinkle - but that might be bad coding). They seemed to get a handle on issues like slow applications and keyboard lag. The push functionality in the MS Exchange and MobileMe is supposed to be much better. But to tell you the truth, I've been having a great MobileMe experience.

For those interested, the iPhone and iPod Touch seems faster in the backup functions and the App installs are way faster. Thank gawd. The previous backs took so long, I could microwave something and eat it and the backup would still be going. This is a true improvement.

The last thing to note is Apple Genius. This is interesting because you can select a single song and then then touch the "Genius," button and it creates a playlist based on what goes well with that particular song. And to tell you the truth, it's flat out amazing. It not only appears in you iPhone and iPod Touch, but iTunes 8 (which is awesome by the way). in iTunes, based on what you are playing it analyzes your music collection (no private data is kept on file) and compare it with what other users are listening to and then makes suggestions to you.

To be quite frank coming up with cool playlists and finding new material generally sucks. There are times I've wasted hours attempting to "discover," new music still only to come up empty. Genius has been offering some really good choices and introduced me to some things that I wasn't aware of. It's a Win - Win.

Let me know your thoughts. I look forward to hearing your experience.

Tech-On,

~ Jaye

The Powerset

I came across a great web application called Powerset. The website offers "natural language" search placed on steroids. It's been a really nice way to cut through the information chaos for me. Having used a lot of search tools, especially for research, I have to say that Powerset is a winner hands down.

On top of the enhanced and very easy tool set that it offers, in a paradigm you don't have to think very hard to catch on, they also offer an iPhone Webcentric page as well that is amazingly fast and cool. It has earned a place on my main "Home Screen." Give it a spin and let me know your thoughts.

~Jaye

Captivate 2 - Mis-Take 2

I came across a situation this week where a client needed me to convert a SWF to an FLV. I thought to myself, simple enough - they probably didn't realize that they could directly export it to FLV from captivate. This comes up all the time with MS Word and Excel document versions.

After looking into the situation, I got a surprise. Adobe...errrr Macromedia.....errrr Adobe did not include the FLV file format export. Are you kidding me? From a programming standpoint that is definitely what we call a "missed requirement." That's just plan terrible, dare I say - unthinkable.

Upon more research the most concise instructions I could find was from a developer called Dexterous and it goes something like this...

1. Create your project in Adobe Captivate 2 (Note - Create your project only as demonstration, do not include any interactivity in it)
2. Save the project.
3. Open Macromedia Flash and create a new file with the same dimensions as in your Adobe Captivate Project.
4. select File -> Import -> Import to Stage, browse and select the CP file.
5. In the options for importing DO NOT import the playback controls and DO NOT select 'slides as movieClips'
6. Export from Flash as an AVI (File -> Export -> Export Movie)
7. Now from Macromedia Flash 8 Video Encoder or any other AVI to FLV converter, you can easily convert it into an FLV.

Now if you ask me, that's just a wee-bit convoluted. It takes something that should take about 30 seconds and turns it into an hour long expedition and quite frankly I found this to be surprisingly weak and uninspiring on Adobes part. They need a fix, patch, update or whatever. Not being able to natively FLV stinks. I'll step-off h soapbox now.

~Jaye

Brand Rehab

It's been an interesting watch to see how Apple has been dealing with the negative press around the iPhone, the related firmware updates and MobileMe. Part of it has been of their own making. My impression is that Apple bought in the their own halo spin and elevated their arrogance and just plain unrealistic hype.

The latest example of Apple in brand rehab is their something Apple has not been very good at... Communication. Their great at image, but actually having a dialog is new for them. They are used to telling companies and people how it is, not actually listening. It will be interesting to see if Apple maintains this over the long haul. Only time will tell.

Another thing that they have been doing is acting "humble." The MobileMe team has repeatedly admitted they "screwed up." Recently Apple without any special request gave users who signed up before August 18th another 60 day extension. In an email they literally said, "MobileMe was not up to our standards," and stated that they have been working diligently to make things better. This is un-Apple-like and is a major shocker.

I can say this first hand, because I've had at least three horrendous experiences with Apple over the last 7 years I've been using their products. One time I was so made, I literally almost poured lighter fluid over my laptop to set it on fire. thank gdness my wife took away my lighter fluid and matches.

A finally Steve Jobs made a startling admission as to "buggy" iPhone firmware stating that by September they will deliver "crash-free," software. That was amazing that Jobs did that and nearly unheard of. He is a CEO who is not glossing over things , trying to hide or send some fool out to the masses to repeat what he needed to answer to himself. Finally a CEO earning his money and taking responsibility.

All-in-all is appears that Apple is making a "serious" good-faith effort to get things right and live up to a more positive reputation. Instead of being considered the champ, they seem interested in living the role. That's a refreshing change. They are definitively on the move to rehab their brand. Why? Maybe their realize that they really do need their customers, if they intend to move forward as a global corporation.

// Jaye

Because it"s True

I'm posting this not out of support for Obama, but from a "Geek" standpoint, what he is saying about air gauges is true. And because it's a funny moment. Happy, happy.

Lifecast - Computing From The Cloud

I just downloaded Lifecast for the iPhone. It took me 63 seconds to configure and setup. As a matter of fact, I'm posting you from my iphone as we speak. After playing around a bit, I only found one to two weaknesses. The primary one is that you cannot go back and edit a post and then republish it. And for Blogger clients, you cannot upload pictures yet. If you use Tumblr, you can take advantage of the image upload.

The app appears quick and snappy. It's really nice especially considering that it's free. As a matter of fact, that one surprised me Lifecast is a very good example of "cloud computing," demonstrating the power of the iPhone as a platform. Enjoy the fun and keep your head in the cloud.

~ Jaye

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Posted with LifeCast

Microsoft IMF not so intelligent

Recently I've been testing out Microsoft's Intelligent Message Filter on MS Exchange 2003. My hope and prayer was that it would be at minimum give a little assist to blocking spam. The result? No such luck. It's about as dumb as a box of rocks.

What is lame about the IMF is, very few control and no genuine interface to manage things. If anyone has thoughts or suggestions, I'm all ears. I think the real solution is going to always be some sore of Spam Appliance like a "FireBox."

Jaye

Apple Inc, and Making Things Right

This has been a very interesting week for Apple. Little did I know that my experience was not an isolated incident, not just at the Christiana Mall retail store, but across the board worldwide.

The iPhone 3G server/activation problem was not the only (surprising) stumble for Apple. Mobile Me has been something of a shocker. I have friends who have the service and most where disappointed, yet hopeful for the future. But as one person noted, this is not a free service, but one that will run you for 100.00 to 150.00 per year.

By Tuesday and Wednesday, Apple was in full apology mode, in regards to both products. These problems yielded something that I've rarely seen at Apple. Humility. I think they realized they are not bullet proof and the halo can definitely be tarnished if you don't continue to work at making it shine.

Trial users received extended trial versions of Mobile Me and I actually got a call from the manager at the Christiana Mall, asking me to come in because my wife's iPhone had not been properly activated (keep in mind this is a 2 hour drive for me). When I got there they where as busy as ever, selling more iPhones. The manager came out, talked with me and apologized for what had happened. He had one of his employees activate a new iPhone (properly) for my wife and presented me with a "Gift Card" to make up for all the trouble.

What I found most interesting is that the sales person that the manager had assigned me (Gary), remembered me from the previous Friday and knew what a bad experience I had and said, "man, most people flip-out when things go wrong. I appreciate that you just stuck to the basics and focused on a solution. I actually thought that was a cool way to handle the situation. I'm glad that we can make up for what happened. It's not just about the business, it's the relationship that people have with us and we want that to be a good one."

I left the store, satisfied and happy with Apple again. They took responsibility for what had happened and made sure that I was treated right. They've earned my respect back, which makes me happy. I really do enjoy my Apple products.

Jaye

iPhone App Store Thoughts

First, i have to say that the App Store has a very deep bench. There is a lot to pick from. If you cannot find something you like, I'd be amazed. Despite the depth I do have a small quibble or two.

The thing that troubles me the most about the App Store is that there is no "Try-Before-You-Buy." A good example is my daughter bought a finger painting software app. It turns out that it didn't work the way she thought and was really difficult to use. We paid five dollars which in the scheme of things is not a big deal. But what if you bought 3-5 apps that didn't work the way you wanted? That would add up fast.

I myself bought Omnifocus for twenty dollars, basically on sight-unseen (if you don't include the screen shots). I was dying for a good task manager and what got me to buy it was the reviews. That's all I really had to go on. That can still be risky, especially if the developers are less than honest and create their own viral marketing campaign. Clearly that needs to be rethought.

The second qualm I have is in regards to not being able to share an application with other iPhones in my house. If I buy a game, because we all have separate profiles, I have to but that game multiple times. If i buy a game for Xbox 360 or PS3, we can all use it on whatever machine in the house that we want to. On the other side of the coin, I can see a developers point (especially since I am one) that people should not be able to "just share apps at will." But maybe there could be some sort of "family pack" pricing. Just a thought.

All that being said, the App Store is very nice other than these issues. I'm stunned at how many applications are available. With a starting point of more than 500 certainly dwarfs people who have been playing in this pond for years. It's really amazing, when you think about it. My only advice is, "choose well."

Jaye

Apple Retail Hell

Hello everyone. I'm currently happy to report that I managed to get two iPhones. One for me and the other my wife. I have to say that getting to that point totally sucked. In telling you the story, I will take my 4.5 hour experience (the doesn't count the 7 hours I spent waiting). Please hang with me as I explain.

I decided to get my iPhones at the Christiana Mall, in Newark Delaware - since there was an Apple store there. I got there at 1:00am but had to wait around until 6:00am when they opened the mall doors, so we could get in line. It turns out that I was the first in line and I was feel pretty stoked. My 12 year old daughter was with me and we had a terrific time just talking and spending time. I'm thinking right on, this is great. On top of that, I guess because I'm number one, I got interviewed for a Wilmington TV station and Newspaper. This was going to be "Flawless Victory," right? Wrong, wrong, wrong, wrong.

I went and asked for a a 16gb black and white iPhone. They bring them out and had it to the person with the so-called "easy-pay" machine. They did my line first. Bing-buda-bing the transaction was completed in about 7 minutes. Sign this, sign that, can we have your credit card. Transaction complete expect for activating the phone. Now for my wife's iPhone upgrade. Everything was going down the same path until, Apple's easy-pay machine lost connection. It activated the phone, but something happened on the payment sided and they could not complete the transaction.

The associates supervisor came over, talked to an ATT rep on the phone. They told the Apple Store the phone was activated, just collect the money. Well guess what, they couldn't because their system was down. So they got another iPhone and tried to restart the transaction. As they processed it, instead of the price being 299.99 it was 499.99. The server error caused me to lose my upgrade eligibility.

As several people from the store looked mystified, they appeared unsure about what to do. At that point I called ATT to see what the issue was. They talked to the Apple store assistant manager named "Fred." During the conversation it was obvious that she asked him, "do you think he activated a phone anywhere else?" Fred responded, "I cannot be sure about that. I looked at him and said, I've been here since 1:00am and I have two calls made to my wife's phone while I was here. The phone was working and you messed it up which is why her iPhone 2G is bricked and now we cannot complete the transaction. Fred then said, "I can complete it if you give me 500.00. I'm sorry you lost your upgrade, but that's the price in the machine and there's nothing that I can do about it. Whatever pricing is coming form the ATT server is the price we must charge.

I was furious, but maintained my composure. I reached in my wallet and pulled out my Apple proCare card and told him that he is obligated to fix this problem, otherwise he could have it back. Fred didn't respond except to say that "it's ATT's fault. Their system has messed up." He then walked away and then came back saying if I wanted the iPhone, I need to give him 500.00. I thought about it but then decided to call ATT back (since Fred was okay with throwing them under the bus).

This is where things got really good. I ended up speaking to an ATT customer service person named Tashia. It turns out this woman is a real pro who was interested in have my problem resolved. Over the next 2 hours she talked to Fred, several store associates and 3 ATT stores attempting to locate the color and size that I wanted. The problem with that was that ATT stores got fewer phones than the Apple store. Finally after my daughter and I talked about it, I decided I would give up the extra 200.00's so that my wife would have a phone, despite the fact that it was the Apple store that bricked her phone.

During that time Tashia the ATT Rep called back. I told her that my wife cannot go without a phone so I was going to suck it up and pay the extra money. She said that it didn't seem right and asked if I could wait until the next day. I pointed out to her that I came from 2 hours away and that I had to go to work and the way gas prices are, traveling so far was just too much to deal with. She said, I don't think you should pay it, because you really are entitled to upgrade pricing. I thanked her and said, that's probably correct, 200.00 is a lot of money. We decided to leave.

My daughter and I hiked though the mall to leave. As we entered the food court, heading to the exit Tashia the ATT rep called back (for the 3rd time). She asked me where I was, and I told her, "almost to the exit, I was going to head south and hopefully figure out a way to unbrick my wife's first generation iPhone. She asked me to sit down and she would call me back in 5 minutes. We sat and waited. She said, "It turns out that Fred is not the manager, he's an assistant manager, who sounds like he's not going to help you. I talked to Kassie, she is the actual manager. I want you to go in and ask for her. I will call you back in 15 minutes to find out what happened."

My daughter and I went back to the Apple store and asked for the manager. She walked out and had a bag. She pulled out a box that had my name on it. I recognized it from the fist transaction more than 4 hours ago. She asked me what my wife's phone number was and I told her. She handed me the bag completing the original transaction. She said "ATT somehow fixed the situation. They didn't like how you had been treated and wanted to resolve the situation for you. When you go home, connect the phone to iTunes to activate your wife's iPhone and it will work." Wow.

Tashia the ATT rep called back to check and see if I had received the iPhone. I told her what happened and she seemed satisfied. She stated if the activation did not work to call ATT and the would make sure the problem is fully resolved. I was stunned. Somebody at a big corporation cared enough about my problem to take my situation seriously and help me. ATT earned me as a customer for life at that very instance. They acted and conducted business as professionals, unlike the amateur hour(s) at the Apple Store. They provided real customer service, rather than hyping themselves as having it. They treated me with respect. Fred just wanted the number appearing on the screen.

A vision of healthcare coming to future near you

Microsoft created a video offering a glimpse of a possible future for how we deal with our health. Not only did I find it amazing, I found it quite possible.



// Jaye Morris

iPhone | Gee That Was A Little Harsh

I wanted to write something about my iPhone experience. Despite I have had one from day one, please don't consider me a Apple fan boy. Truth is that I am a realist and I am more than aware of Apple's upsides and downsides more than some people will ever know. That being said lets get to it.

Yes, I paid, 600.00 bucks, but did easily retrieve my 100.00 rebate from Apple, thank you very much. Okay, that makes my hardware investment 500.00. Not bad considering that I have a Motorola Q running Windows Mobile 5 that I had to pay 514.00 for since I was not at my upgrade date. Wow, I already feel like I've come out ahead.

1. iPhone's ATT Coverage Area: This is probably been the single most difficult pill to swallow for most people. Contrary to ATT's prior ads, I do drop calls and have occasional problems with connectivity. As a note, I live in a semi-rural country area, so in one sense not to bad. When I'm home or at the beach there is almost never a problem. When I'm in any major cities like, Baltimore, Washington, Philadelphia, it's stellar. The Edge network is slow and pokey, when you are loading regular web pages. When I'm not around WIFI and using the Edge, I simple use Mobile web pages, using Google Mobile as my starting point and it's actually very usable at that point. As usual Google kicks booty for this sort of thing. This is no frills, but when I'm on the move, what I'm really interested in is my data, not beautiful web pages per se.

2. iPhone as a Cell Phone: This is where real world experience comes in very handy. As a cell phone, it 100% kills the competition hands down. It really is the best cell phone interface that I've ever used. I finally have an something that is intuitive and makes complete sense. I still am with Verizon, and switched to using the Samsung SCH-u740. A nifty phone, but like all the others, they have so many screwy menus, I can rarely fine the stuff that I am really looking for. Whether it's LG, Samsung, Motorola, or Nokia they are all hellish to use. I sometimes find myself asking "what goof-ball engineer thought that should go there?" Sorry, that's just the truth. We've just gotten used to being abused by these lame interfaces.

3. Text Messaging: The pro is the message bubble interface that's kind of similar to Gmail. Your texting with a particular person is in an easy to follow conversation. At all times there are buttons available to immediately call the person or jump to their contact information. The Con is that you can only text one person at a time. No groups of people. Another catch is you cannot do MMS and send multimedia though the text messaging interface. The workaround is to send it to say phonenumber@vpix.com and then the person will get it, but that is far from the typical Apple smooth.

4. Email: Excellent interface. You get to see real HTML email or any of that other stuff. Very nice indeed. It handles attachments for Word, Excel and PDF extremely well and you get a nice view of those documents. THe downside is that you can't edit them. I like to edit stuff and send it back to people. Smart Phones like the Q can do this, but you have to shell out extra money to get something like DocsToGo.

5. Internet Browsing: As I mentioned before, this is weak when you are on the Edge network (unless you use mobile pages) but very cool and snappy over WIFI. On WIFI this is all kinds of fun and practical. I love this. I've stopped lugging my laptop around the house with me all the time and if I want to surf, just use the iPhone which has the tightest pixel resolution which means a really dazzling screen. It's resolution is better than a computer monitor. BTW this is something very different than Smart Phones. When you go somewhere like a hotel or Coffee show, when you access a WIFI network, you have to hit an HTML web-page. The iPhone is the only device that I am aware that does this. Try that one with your Palm Treo.

6. iPod: Yes it is the best iPod ever. Truer words have never been spoken. It's so good that you forget that there are actually attempting to compete with Apple in this realm. I cannot even think of any company that is even remotely close. This is like Burger King. You can have your music, video, books, etc... any way you like it (as long as it's under 8 Gig).

7. Other features like Calendar, YouTube, Weather, Stocks, Clocks, Notepad: Everything in these departments is just icing on the cake. All of these apps are really good. My Appointment calendar is my favorite tool, because it works so well for me.

8. Going Jedi: This is where things get really interesting. The iPhone is running a real operating system. That means you can have real software applications on there. I must admit there are some applications that I miss, but there are people who are making really cool native apps. You start with "App Installer" and everything else springs from there. You can use Summer Board to trick out your iPhone Home interface, you can download any number of games, get Mobile Chat to do your AIM IM, and many other apps including a dictionaries, and my lovely Mobile ToDoList. And best of all it runs native from your phone. Too cool for school. Translation this is a flexible device, that will fit your digital life.

The draw backs. Yes, there is always a price. While it doesn't crash daily as when I was on the Motorola Q, I do have a few technical qualms.

1. Ring tones. That is just a bummer that I have to spend .99 to make one. On the other hand it's way cheaper than Verizon.

2. No cut and paste. You don't know what your missing until you miss it.

3. No file browser. You can download one using App install, but it's still the point.

4. Lack of built in MMS and group texting. That was just weak on Apples part. Not having MMS or group texting on your phone is like wandering out into the street without your shoes on. You will get somewhere but it might hurt a bit.

5. No 3G networking. Apple has to do this in the future to be viable. the Edge just plan sucks. It reminds me of the old dial-up days.

Conclusion:
On a scale of 1 to 10, I'd give the iPhone a 8.5 to a 9 easily. There is definitely room for growth. Most of the people who are being so harsh and complaining or railing on Apple have just gotten overly spoiled by the Apple reality distortion field better know as Steve Jobs. Get over it, the iPhone is not the "Jesus Phone." It's just a very well done [truly] smart phone which is in it's first generation. If this is an indication of where things are going, this really gives tangible life to Bill Gates vision of "Ultra Mobile Personal Computing," (UMPC). This is certainly what it should be like. Personally, I'm enjoying the convergence.

P.S. One last thing. That little issue about the keyboard not being too cool, it just a red-herring. I have used QWERTY om the Moto Q and Blackjack and find that I am actually faster on the iPhone. I must say the type clicking sound is actually helpful.

// Jaye

Adobe is on the AIR

I went to Philadelphia last night for the "On Air Bus Tour" help by Adobe. It was really a great time. I got to meet the usual suspects such as Ben Forta, Mike Chambers, Kevin Hoyt, and Ryan Stewart.

All in all the event was pretty spectacular, given some of the cool demo's around AIR. One particular highlight was when Ben Forta developed an album collection browsing application with out writing any code what-so-ever and then though Coldfusion, turning it into a desktop application. Pretty tight. Kevin Hoyt did some nifty code work showing as he put it, "The lines blur between ActionScript 3 and JavaScript," as AIR allows them to easily talk with each other and interact through HTML, CSS, etc...

I must say that one of the things which I took away is that despite have all this cool new technology that not only pushes the envelope but actually creates new ones, your paradigm does not have to change that much. Yes your skill set will expand, but you will get to live among metaphors that you are already comfortable with. If you are a Flash developer, Coldfusion, Flex, HTML or event text editor type developer, you can easily develop for AIR. The implications are truly staggering.

I have to thank not only the guys above, but Adobe as well for sponsoring such a terrific event (for free no less) in a really nice venue (the food was pretty good too).

// Jaye Morris

Catching Up

I have not posted in quite a while, mostly because my work load has been so heavy. Despite this fact, that has not stopped me from experimenting and thinking about technology, design and other aspects of digital life. Let me tell you about one gizmo.

More than just a phone
About 3 to 4 months ago I got a Chocolate cell phone from Verizon. I really like the form-factor of the phone and most of the features but here are some things that which you may not hear too much about.

1. Heat/Pressure sensitive interface. It can be very finicky and in certain instances somewhat clunky.

2. Battery life. I personally would like better battery life out of the cell-phone... especially when you are playing music. It should definitely not just look good as a phone, but have genuine functionality. I was really disappointed by this. In this day and age, we should get the battery life deal down... especially given the fact that it directly influences the totality of your experience.

3. 1 Gig of memory? I don't really get this little glitch, but despite the fact the verizon wireless store offered to sell me a 2 Gig memory card to hold my music, it only works correctly with the 1 Gig memory card. What the heck is that all about. When I asked the sales person about this he stated, "they should be able to fix the bug as some point, via firmware update." I asked, when is that going to happen? He said, "I'm not really sure, but I know that they will." Well that's a bummer after spending all that money.

4. You broke my mirror! One afternoon, I pulled my chocolate out of my pocket only to discover that the screen was broken. I took it to the Verizon Store and the repair person stated, "we see a lot of this." Fortunately, I had insurance on my phone so only had to pay 50.00 for the new (aka refurbished phone). That was definitely weak.

5. User interface. It could be better. I'm praying that Verizon has an Apple moment, get outside the box and consider a new interface that is easy, intuitive and outside of the general paradigm that we currently live with. Another great example of taking standard fair is Google thinking of "conversations" and "labels" and improving on how we relate to our email. Verizon could learn something from them.

But there is still good in all things
I do have to say, that there is still some very cool aspects to the Chocolate.

1. The slide out key pad. That is function and cool.

2. The size is also nice. Not too big and not too small.

3. Also the antenna is good. I have to say that it has amazingly good reception. In my office that I sometimes call the concrete bunker, it's a clear as a bell. Nice.

4. The phone as a small speaker that will allow audio to play directly out of the phone without the use of head-phones. Not killer, but a nice idea.

Conclusion
Owning a chocolate is like women in high-heel pointy shoes. While it may look good, you may end up saying... gawd, that's gotta hurt sometimes. In this instance truer-words have never been spoken.

// Jaye Morris, Technologist